Frequently Asked Questions

No two missions are the same. Cost depends on the itinerary, cabin class, travel dates, services and care level required, you’ll pay one prices that includes all cost from point A to point B, including all airline tickets.

Whether you are fit to fly, and if so, what conditions need to be met for safe travel, depends on many factors, and is generally assessed by you threating physician, our medical director and the airline physician. We assist with the process of getting medical clearance to fly.

As long as you can sit for 30 minutes during take off and landing, an upgrade to Business Class or First Class will allow for a variety of position changes. Depending on the route, we can book commercial airline stretcher service for you. In both scenarios, our aeromedical escorts are trained to keep you comfortable during the flight.

All airlines offer wheelchair assistance free of charge and we will request this for you. While your wheelchair attendant will assist you with your mobility, our travel companion will stay with you and focus on all other aspects of your care, including helping you with toileting during the flight.

When you travel with one of our air medical attendants, we will handle all special service requests with the airline on your behalf, before you fly. We take care of all ticketing and communication with the relevant departments within the airline.

Your case will be assessed on an individual basis. Medical approval to fly might depend on certain conditions, like having a medically trained escort fly with you, for safety reasons. While most of our medical escorts have years of experience caring for passengers with mental health conditions, some of our flight nurses are specialized in psychiatry.

We can arrange an airport transfer by private car service, wheelchair van, stretcher service or ambulance. If needed, we’ll arrange medical staff to meet you at bedside or at your door. Depending on where you are, that can be our aeromedical escort or a crew from a partnering company. In most cases, our travel companion will meet you curbside, at the airport.

even when we provide non-medical travel companionship, it will still be a fully licensed flight nurse or advanced care paramedic on your side, and you can expect a high level of personal care.

No. We provide medical travel companion services onboard commercial planes. If we need to escort a client on a private flight, we’ll charter a plane.

Whenever someone needs one-on-one professional care at the airport or onboard the airplane, the services of a dedicated flight nurse makes sense. We escort passengers with a a variety of health conditions, fear of flying, cognitive challenges, mental health conditions, mobility issues in combination with luggage, and all sorts of practical reasons why they can’t fly alone. However, most of our cases involve medical repatriation after an emergency or the scheduled relocation of an elderly passenger with dementia.

Airline wheelchair assistance solves your mobility problem at the airport. Our licensed medical escorts stay with you for the full length of your journey and provide all necessary care that you’ll need, ranging from simple ADL-support to highly skilled in-flight nursing care.

We save you a lot of time and stress, by organizing your transfer from A to Z. We then save you even more time, by taking the responsibility to safely transport your loved one, while you carry on with your daily tasks. We are committed to delivering a safe, comfortable and seamless trip, regardless of where in the world your family member needs to go.

Other than English, we have aeromedical escorts on our team who speak Spanish, French, German, Dutch, Russian and Tagalog. On international flights, most airlines deploy multi-lingual cabin crews. In any case, if a flight attendant can’t translate, our people are trained professionals who dedicate time to pick up non-verbal cues and understand individual needs with relying solely on spoken words.